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LE PALACE WINS 3 IHG AWARDS 2007

3 IHG AWARDS 2007:
- The Best Hotel in Continental Europe Award
- The Torchbearer Award
- The Innovation Award


‘A beautiful birthday present!!’

Eric van Dalsum, Managing Director of the Crowne Plaza Brussels City Centre - ‘le Palace’ received from Kirk Kinsell President EMEA of the InterContinental Hotels Group 3 awards: 2007 The Best Hotel, The Torchbearer and The Innovation Award.

A beautiful birthday present!! 3 awards..thanks to the team’s ongoing hard work and tireless dedication.

Last year, the hotel received the Quality Excellence en Renovation award. Eric van Dalsum, Managing Director, announced at that time that he would strive ‘The Best Hotel Award’ in 2008. ‘The entire team, a total of 130 persons, did everything to get this award. And we managed! Even beter than expected because I came back with a heavy suitcase this time as I had to carry the other two awards as well!’ says the proud Eric van Dalsum.

THE BEST HOTEL AWARD

The Best Hotel Award is given to a hotel for its outstanding contribution to the hotel group’s success in 2007.
The Crowne Plaza Brussels City Centre - ‘Le Palace’ was chosen as the Best Hotel in Continental Europe out of a total of 651 hotels in the region Europe, Middle East and Africa.

THE INNOVATION AWARD

This category rewarded two hotels which implemented an innovative product, service, process or strategy and - as a result - demonstrated a significant positive impact on the hotel performance in terms of operational efficiency and customer satisfaction. The last 3 years Le Palace was undergoing extensive renovation works, which started with the 354 rooms, followed by a new bar and restaurant and the extension of an innovative meeting concept ‘Balanced Senses®’ and 8 additional very luxurious suites.

THE TORCHBEARER AWARD

This category recognizes the outstanding service-oriented performances of those hotels within the group which have received the highest scores in the Guest Satisfaction Score (GSS) Index and were presented to properties which had achieved results in the top 3% and the best results in terms of overall standards compliance.

IHG’s Guest Satisfaction Tracking System (GSTS) is compiled using data gained from surveys completed by randomly selected guests during their stay. Guests are asked to rate the hotel on different criteria, such as services, cleanliness, employees and facilities, feedback for which is then used to give each hotel in EMEA a GSS Index.

‘It is the most beautiful birthday present the hotel could wish for. It reemphasizes the slogan ‘Still young & beautiful!’ we are using for the hotel’s anniversary this year. Indeed, still young, dynamic, innovative and beautiful! says Eric van Dalsum.